Liviana Conti Lenora Sweater - Terrarossa

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The shipping charge for all domestic orders under $150 is $15. Enjoy free ground shipping on domestic orders over $150. Discount is automatically applied at checkout. All domestic orders are processed and shipped within 5-7 business days of purchase. Tracking information is always provided.

The shipping charge for all international orders under 300 USD is 60 USD. Enjoy free ground shipping on international orders over 300 USD. Discount is automatically applied at checkout.All international orders are shipped within 5-7 business days of purchase. Tracking information is always provided.

We typically ship via USPS ground shipping and do not ship on U.S. holidays

Once processed, orders shipped within the U.S. typically arrive within 7 business days. International orders typically arrive within 14 business days.

If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Items marked down 70% or more are final sale and cannot be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopdesignersonsale@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. A $15 return shipping and handling fee and 10% restocking fee will be deducted from all mail-in refunds. We do not refund the $15 shipping fee originally charged. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopdesignersonsale@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like undergarments and swimwear. Please get in touch if you have questions or concerns about your specific item. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at shopdesignersonsale@gmail.com.